An M flipping down to become a W.

Mary Watkins

UX strategy for complex organizations.

Selected Case Studies

Case Studies
Dealing with complexity: the Opus Project
Dealing with complexity: the Opus Project

We replaced a 25-year-old paper process for faculty reviews. Testing reshaped the navigation, and a first-year fix restored data accuracy and user trust.

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Using AI to interpret user research
Using AI to interpret user research

What happens when we handed a pile of user research to AI, and what we still had to figure out ourselves.

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DX Land: The Game of Digital Transformation or Stagnation
DX Land: The Game of Digital Transformation or Stagnation

Standard formats couldn't capture how random digital transformation can be.

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About

Mary Watkins photo

I’ve spent the past twenty years designing digital experiences at UCLA and UC Santa Cruz. I’m motivated by using the power of human-centered design for the common good, making the complex simple, and the boring delightful.

Contact

mary@marywatkinsdesign.com
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